Shipping&Returns
寄送＆退貨政策
Payment Methods
Credit Card
- Visa, MasterCard, and JCB are accepted.
ATM virtual account transfer
- You can complete payment by transferring funds directly to the designated account via physical ATM, online ATM, or online banking.
Shipping
- Under normal circumstances, orders will be shipped within three business days after they are received.Once shipped, the items are expected to arrive at the designated store within 3-5 days.
- Please note that in the event of product shortages or order issues, the company reserves the right to finalize the sale of the product.
- For mainland areas / offshore islands pickup is available at convenience stores.
- Convenience store pickup is available for Taiwan main island and outlying islands.For China, Hong Kong, Macau, and international orders, we ship via SF Express.
Shipping fees are paid on delivery for orders to China, Hong Kong, Macau, Vietnam, Thailand, Singapore, Malaysia, South Korea, and Japan.
For all other international destinations, shipping fees must be prepaid.After placing your order, please leave your complete shipping information in the order notes.
Our customer service team will contact you via the order message if needed.
Return Policy
- The SILVER NINE official website offers a 7-day trial period (starting from the date of receipt by the buyer), applicable only to customers with delivery addresses within the Republic of China (Taiwan). For overseas orders, returns are not accepted unless the product is defective.
- For returns or customer service inquiries, please contact us via the "Order Page." Do not submit requests through Instagram or email, as these messages may be lost and cannot be considered official communications.
- Please return items through 7-11. Customer service willprovide necessary information for making the return.
- To expedite the return process, only returns are currently available; exchanges are not offered at this time. Returned items must be in their original condition, including packaging, tags, and all accessories. The return shipping cost is the responsibility of the buyer unless the product is defective.
- Once the return package has been sent, the refund process will take approximately 7-10 business days (excluding holidays). After the refund is processed, it may take around 7-14 days for inter-bank processing, depending on the billing cycle of your credit card. We recommend contacting your issuing bank for confirmation on the exact timeline for the refund.
- In the case of a defect, please contact us within 7 days of receiving the package. We will cover the shipping cost and resolve the issue as quickly as possible. (If more than 7 days have passed, making it difficult to determine non-human-caused defects, our ability to assist may be limited, and shipping costs may need to be covered by the customer.) Depending on the defect and product availability, we will offer repair, replacement, or a refund.
- For returns not related to product defects, failure to pick up orders three times, or any similar situations of significant severity, we reserve the right to suspend services to you.
